{"id":243007,"date":"2025-02-07T14:25:41","date_gmt":"2025-02-07T14:25:41","guid":{"rendered":"https:\/\/www.travis-ci.com\/?page_id=243007"},"modified":"2025-05-30T04:37:32","modified_gmt":"2025-05-30T04:37:32","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.travis-ci.com\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"bde-section-243007-100 bde-section\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><div class=\"bde-div-243007-101 bde-div\">\n  \n  \n\t\n\n\n\n<h1 class=\"bde-heading-243007-102 bde-heading\">\nFrequently asked questions about Travis CI\n<\/h1><div class=\"bde-text-243007-103 bde-text\">\nDiscover answers to common questions about Travis CI, the leading continuous integration and delivery platform trusted by developers worldwide.\n<\/div>\n<\/div><\/div>\n<\/section><section class=\"bde-section-243007-107 bde-section\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><div class=\"bde-advanced-tabs-243007-117 bde-advanced-tabs\">\n\n\n        \n  \n  \n  <div class=\"bde-tabs__tabslist-container bde-tabs__tabslist-container--scrollable is-horizontal js-tabs-container\">\n    <div class=\"bde-tabs__tabslist bde-tabs__tabslist--pills js-tablist\" role=\"tablist\" aria-label=\"Content tabs\" aria-orientation=\"horizontal\" data-tabs-id=\"bde-advanced-tabs-243007-117\">\n      \n              <button role=\"tab\" aria-selected=\"false\" class=\"bde-tabs__tab js-tab\" aria-controls=\"tab-panel-bde-advanced-tabs-243007-117-1\" id=\"tab-bde-advanced-tabs-243007-117-1\" data-value=\"1\">\n                    <span class=\"bde-tabs__tab-title\">Pricing<\/span>\n        <\/button>\n              <button role=\"tab\" aria-selected=\"false\" class=\"bde-tabs__tab js-tab\" aria-controls=\"tab-panel-bde-advanced-tabs-243007-117-2\" id=\"tab-bde-advanced-tabs-243007-117-2\" data-value=\"2\">\n                    <span class=\"bde-tabs__tab-title\">Builds<\/span>\n        <\/button>\n              <button role=\"tab\" aria-selected=\"false\" class=\"bde-tabs__tab js-tab\" aria-controls=\"tab-panel-bde-advanced-tabs-243007-117-3\" id=\"tab-bde-advanced-tabs-243007-117-3\" data-value=\"3\">\n                    <span class=\"bde-tabs__tab-title\">Company<\/span>\n        <\/button>\n          <\/div>\n  <\/div>\n\n<div class=\"bde-tabs-content-container\">\n  <div class=\"bde-advanced-tabs-content-243007-458 bde-advanced-tabs-content\"><div tabindex=\"0\" role=\"tabpanel\" class=\"bde-tabs__panel js-panel\" id=\"\" aria-labelledby=\"\">\r\n  <div class=\"bde-tabs__panel-content\">\r\n    <div class=\"bde-div-243007-459 bde-div\">\n              \n  \n  \n\t\n\n  <div class=\"section-background-overlay\"><\/div>\n\n\n<div class=\"bde-columns-243007-460 bde-columns\"><div class=\"bde-column-243007-461 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-text-243007-462 bde-text\">\n01\n<\/div>\n<\/div><div class=\"bde-column-243007-463 bde-column\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-243007-464 bde-heading\">\nWhat\u2019s the difference between usage based pricing- and fixed price plans?\n<\/h3><div class=\"bde-rich-text-243007-559 bde-rich-text breakdance-rich-text-styles\">\n<p>With our new <a href=\"https:\/\/docs.travis-ci.com\/user\/billing-overview\/#sts=Usage-based%20plans%20#\" target=\"_blank\" rel=\"noopener\">usage based pricing<\/a>, you pay only for the number of developer collaborators you need to build CI\/CD pipelines and reviewing builds. Plans start at 1,000 build minutes and have unlimited repositories. You can buy additional minutes as needed. If you need to add more collaborators to your plan, your pricing scales up $15 per month for each user.\u2028\u2028<\/p>\n<p>Travis CI has been offering<a href=\"https:\/\/docs.travis-ci.com\/user\/billing-overview\/#concurrency-based-plans\" target=\"_blank\" rel=\"noopener\"> fixed price plans<\/a> by default for many years. These plans offer unlimited build minutes, collaborators, and repositories, but limit the number of concurrent CI\/CD jobs. Once you reach the concurrency limit, Travis CI queues up additional jobs to run automatically after those in progress finish processing.\u2028\u2028<\/p>\n<p>With the choice of two pricing structures\u2014and the ability to change your plan based on how your organization and its applications grow\u2014Travis CI offers the most flexible and developer-friendly pricing in CI\/CD.<\/p>\n<\/div>\n<\/div><\/div>\n<\/div><div class=\"bde-div-243007-567 bde-div\">\n              \n  \n  \n\t\n\n  <div class=\"section-background-overlay\"><\/div>\n\n\n<div class=\"bde-columns-243007-568 bde-columns\"><div class=\"bde-column-243007-569 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-text-243007-570 bde-text\">\n02\n<\/div>\n<\/div><div class=\"bde-column-243007-571 bde-column\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-243007-572 bde-heading\">\nCan I pay annually?\n<\/h3><div class=\"bde-rich-text-243007-573 bde-rich-text breakdance-rich-text-styles\">\n<div id=\"\" class=\"bde-rich-text-243007-560 builder-element bde-rich-text breakdance-rich-text-styles\" data-node-id=\"560\">\n<p>Absolutely\u2014and you\u2019ll unlock a free month of service as our thanks for doing so. Pick the <em>annual <\/em>option on the pricing page if you\u2019re signing up for the first time. If you already have an account, <a href=\"https:\/\/app.travis-ci.com\/signin\" target=\"_blank\" rel=\"noopener\">log in<\/a> and visit the <a href=\"https:\/\/app.travis-ci.com\/account\/plan\" target=\"_blank\" rel=\"noopener\">billing dashboard<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><div class=\"bde-div-243007-574 bde-div\">\n              \n  \n  \n\t\n\n  <div class=\"section-background-overlay\"><\/div>\n\n\n<div class=\"bde-columns-243007-575 bde-columns\"><div class=\"bde-column-243007-576 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-text-243007-577 bde-text\">\n03\n<\/div>\n<\/div><div class=\"bde-column-243007-578 bde-column\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-243007-579 bde-heading\">\nDo listed prices include VAT?\n<\/h3><div class=\"bde-rich-text-243007-580 bde-rich-text breakdance-rich-text-styles\">\n<div id=\"\" class=\"bde-rich-text-243007-560 builder-element bde-rich-text breakdance-rich-text-styles\" data-node-id=\"560\">\n<div id=\"\" class=\"bde-text-243007-479 builder-element bde-text\" data-content-editable-property-path=\"content.content.text\" data-node-id=\"479\">Listed prices exclude VAT, which will be added depending on the purchaser\u2019s country. Make sure to have your company\u2019s VAT ID ready when entering billing details to remove VAT.<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><div class=\"bde-div-243007-581 bde-div\">\n              \n  \n  \n\t\n\n  <div class=\"section-background-overlay\"><\/div>\n\n\n<div class=\"bde-columns-243007-582 bde-columns\"><div class=\"bde-column-243007-583 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-text-243007-584 bde-text\">\n04\n<\/div>\n<\/div><div class=\"bde-column-243007-585 bde-column\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-243007-586 bde-heading\">\nCan I update my plan?\n<\/h3><div class=\"bde-rich-text-243007-587 bde-rich-text breakdance-rich-text-styles\">\n<p>Yes! We have\u00a0<strong><a href=\"https:\/\/www.travis-ci.com\/pricing\/\" target=\"_blank\" rel=\"noopener\">usage based<\/a><\/strong>\u00a0and\u00a0<strong><a href=\"https:\/\/www.travis-ci.com\/pricing\/\" target=\"_blank\" rel=\"noopener\">fixed price plans<\/a><\/strong>\u00a0to fit your organization and projects. You can change your plan subscription on the billing page at any time, or\u00a0<strong><a href=\"https:\/\/www.travis-ci.com\/talk-to-sales\/\" target=\"_blank\" rel=\"noopener\">contact us<\/a><\/strong> if you\u2019re looking for custom resources.<\/p>\n<p>For on-premises installations, please <strong><a href=\"https:\/\/www.travis-ci.com\/talk-to-sales\/\" target=\"_blank\" rel=\"noopener\">contact sales<\/a><\/strong><\/p>\n<\/div>\n<\/div><\/div>\n<\/div><div class=\"bde-div-243007-588 bde-div\">\n              \n  \n  \n\t\n\n  <div class=\"section-background-overlay\"><\/div>\n\n\n<div class=\"bde-columns-243007-589 bde-columns\"><div class=\"bde-column-243007-590 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-text-243007-591 bde-text\">\n05\n<\/div>\n<\/div><div class=\"bde-column-243007-592 bde-column\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-243007-593 bde-heading\">\nWhat if I run out of build credits?\n<\/h3><div class=\"bde-rich-text-243007-594 bde-rich-text breakdance-rich-text-styles\">\n<p>If you\u2019re on a usage based plan, your subsequent builds are queued up in the Travis CI system until you have sufficient credits.<strong><br \/><br \/><\/strong>You can enable auto-refill or purchase a credits add-on in the\u00a0<strong><a href=\"https:\/\/app.travis-ci.com\/signin\" target=\"_blank\" rel=\"noopener\">Travis CI dashboard<\/a><\/strong>\u00a0at\u00a0<strong>Settings -&gt; Plan -&gt; Credits<\/strong>. If you\u2019re curious about Travis CI\u2019s pricing models, we also have a pricing calculator for full transparency into your monthly or annual investment.<br \/><br \/>If you regularly run out of build minutes before they are recharged at the beginning of each billing cycle, please\u00a0<a href=\"mailto:support@travis-ci.com\" target=\"_blank\" rel=\"noopener\"><strong>email our support team<\/strong>\u00a0<\/a>to design a collaborator-based plan that\u2019s right-sized for your needs.<strong><br \/><\/strong><\/p>\n<\/div>\n<\/div><\/div>\n<\/div><div class=\"bde-div-243007-595 bde-div\">\n              \n  \n  \n\t\n\n  <div class=\"section-background-overlay\"><\/div>\n\n\n<div class=\"bde-columns-243007-596 bde-columns\"><div class=\"bde-column-243007-597 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-text-243007-598 bde-text\">\n06\n<\/div>\n<\/div><div class=\"bde-column-243007-599 bde-column\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-243007-600 bde-heading\">\nDo you offer free build credits for students or open-source projects?\n<\/h3><div class=\"bde-rich-text-243007-601 bde-rich-text breakdance-rich-text-styles\">\n<p>Yes! If you\u2019re a student, please see our\u00a0<strong><a href=\"https:\/\/www.travis-ci.com\/education\/\" target=\"_blank\" rel=\"noopener\">education page<\/a>\u00a0<\/strong>for details about our program. You\u2019ll need to connect your GitHub account to their\u00a0<strong><a href=\"https:\/\/github.com\/edu\" target=\"_blank\" rel=\"noopener\">Education program<\/a>\u00a0<\/strong>to activate your build minutes and single concurrent job.<\/p>\n<p>We validate open-source projects on a case-by-case basis. We support actively maintained projects that are not wholly supported by corporate donations or development time. After creating your account,\u00a0<strong><a href=\"mailto:support@travis-ci.com\" target=\"_blank\" rel=\"noopener\">contact the support team<\/a><\/strong> with the following information: your Travis CI account name, VCS provider and the number of\u00a0 build minutes your pipelines requires.<\/p>\n<\/div>\n<\/div><\/div>\n<\/div><div class=\"bde-div-243007-602 bde-div\">\n              \n  \n  \n\t\n\n  <div class=\"section-background-overlay\"><\/div>\n\n\n<div class=\"bde-columns-243007-603 bde-columns\"><div class=\"bde-column-243007-604 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-text-243007-605 bde-text\">\n07\n<\/div>\n<\/div><div class=\"bde-column-243007-606 bde-column\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-243007-607 bde-heading\">\nI have a different pricing or billing question!\n<\/h3><div class=\"bde-rich-text-243007-608 bde-rich-text breakdance-rich-text-styles\">\n<p>Please see our\u00a0<strong><a href=\"https:\/\/docs.travis-ci.com\/user\/billing-faq\/\" target=\"_blank\" rel=\"noopener\">billing-specific FAQ<\/a><\/strong> for more details. For everything else, please <strong><a href=\"https:\/\/www.travis-ci.com\/talk-to-sales\/\" target=\"_blank\" rel=\"noopener\">contact us.<\/a><\/strong><\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\r\n  <\/div>\r\n<\/div>\r\n<\/div><div class=\"bde-advanced-tabs-content-243007-129 bde-advanced-tabs-content\"><div tabindex=\"0\" role=\"tabpanel\" class=\"bde-tabs__panel js-panel\" id=\"\" aria-labelledby=\"\">\r\n  <div class=\"bde-tabs__panel-content\">\r\n    <div class=\"bde-div-243007-709 bde-div\">\n              \n  \n  \n\t\n\n  <div class=\"section-background-overlay\"><\/div>\n\n\n<div class=\"bde-columns-243007-710 bde-columns\"><div class=\"bde-column-243007-711 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-text-243007-712 bde-text\">\n01\n<\/div>\n<\/div><div class=\"bde-column-243007-713 bde-column\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-243007-714 bde-heading\">\nDoes every commit trigger a build?\n<\/h3><div class=\"bde-rich-text-243007-715 bde-rich-text breakdance-rich-text-styles\">\n<p>Yes. Every commit triggers a build, composed of one or more jobs, by default. If you\u2019re on a concurrency-based plan, Travis CI will queue up jobs and run them<\/p>\n<p>If you\u2019re having trouble dealing with concurrency limits due to the volume of active developers and their commits, you can implement measures to control build triggering, like limiting to specific branches or managing repository collaborators.<\/p>\n<\/div>\n<\/div><\/div>\n<\/div><div class=\"bde-div-243007-716 bde-div\">\n              \n  \n  \n\t\n\n  <div class=\"section-background-overlay\"><\/div>\n\n\n<div class=\"bde-columns-243007-717 bde-columns\"><div class=\"bde-column-243007-718 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-text-243007-719 bde-text\">\n02\n<\/div>\n<\/div><div class=\"bde-column-243007-720 bde-column\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-243007-721 bde-heading\">\nAre there any restrictions on build time?\n<\/h3><div class=\"bde-rich-text-243007-722 bde-rich-text breakdance-rich-text-styles\">\n<p>Every build has 120 minutes to run before the platform cancels it and discards the VM. If your builds require more time, split or parallelize jobs using the <a href=\"https:\/\/docs.travis-ci.com\/user\/build-matrix\/\" target=\"_blank\" rel=\"noopener\">build matrix<\/a>.<\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\r\n  <\/div>\r\n<\/div>\r\n<\/div><div class=\"bde-advanced-tabs-content-243007-508 bde-advanced-tabs-content\"><div tabindex=\"0\" role=\"tabpanel\" class=\"bde-tabs__panel js-panel\" id=\"\" aria-labelledby=\"\">\r\n  <div class=\"bde-tabs__panel-content\">\r\n    <div class=\"bde-div-243007-723 bde-div\">\n              \n  \n  \n\t\n\n  <div class=\"section-background-overlay\"><\/div>\n\n\n<div class=\"bde-columns-243007-724 bde-columns\"><div class=\"bde-column-243007-725 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-text-243007-726 bde-text\">\n01\n<\/div>\n<\/div><div class=\"bde-column-243007-727 bde-column\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-243007-728 bde-heading\">\nWho\u2019s building Travis CI now?\n<\/h3><div class=\"bde-rich-text-243007-729 bde-rich-text breakdance-rich-text-styles\">\n<p>Travis CI was purchased by Idera, Inc. in 2019. Idera owns a portfolio of developer-centric tools including APILayer, Embarcadero, Assembla, Yellowfin, and more, and is actively investing in Travis CI\u2019s people and platform to further improve its simplicity, extensibility, and resilience for CI\/CD pipeline of all sizes. Learn more about Idera on our <a href=\"https:\/\/www.ideracorp.com\/\" target=\"_blank\" rel=\"noopener\">website<\/a>.<\/p>\n<\/div>\n<\/div><\/div>\n<\/div><div class=\"bde-div-243007-730 bde-div\">\n              \n  \n  \n\t\n\n  <div class=\"section-background-overlay\"><\/div>\n\n\n<div class=\"bde-columns-243007-731 bde-columns\"><div class=\"bde-column-243007-732 bde-column\">\n  \n  \n\t\n\n\n\n<div class=\"bde-text-243007-733 bde-text\">\n02\n<\/div>\n<\/div><div class=\"bde-column-243007-734 bde-column\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-243007-735 bde-heading\">\nHow secure is Travis CI?\n<\/h3><div class=\"bde-rich-text-243007-736 bde-rich-text breakdance-rich-text-styles\">\n<p>Travis CI is GDPR- and Privacy Shield-certified and works only with compute\/storage partners with SOC 2 Type 2 or ISO 270001 certifications, like AWS and Google Cloud Platform. We were the first CI\/CD platform in the cloud to isolate every build and start each build with clean VMs, and we have since deployed extensible new tools to help you secure your CI\/CD pipelines. For full details, see our\u00a0<a href=\"https:\/\/www.travis-ci.com\/security\/\" target=\"_blank\" rel=\"noopener\">site security page<\/a>.<\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\r\n  <\/div>\r\n<\/div>\r\n<\/div>\n<\/div>\n\n\n<\/div><\/div>\n<\/section><section class=\"bde-section-243007-209 bde-section\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><div class=\"bde-div-243007-210 bde-div\">\n  \n  \n\t\n\n\n\n<h1 class=\"bde-heading-243007-211 bde-heading\">\nSimple to start. \u2028Intuitive to extend.\n<\/h1><div class=\"bde-text-243007-212 bde-text\">\nDeveloped upon by hundreds of thousands.\n<\/div><div class=\"bde-div-243007-213 bde-div\">\n  \n  \n\t\n\n\n\n<div class=\"bde-button-243007-215 bde-button\">\n    \n                        \n                        \n    \n    \n    \n    \n            \n                    \n            \n            \n\n    \n    \n    \n    \n    \n    <a class=\"breakdance-link button-atom button-atom--custom bde-button__button\" href=\"https:\/\/app.travis-ci.com\/signup?selectedPlanId=monthly_usage_plan_35k_credits\" target=\"_self\" data-type=\"url\"  >\n\n    \n        <span class=\"button-atom__text\">Sign Up<\/span>\n\n        \n        \n                <\/a>\n\n    \n\n\n<\/div><div class=\"bde-button-243007-214 bde-button\">\n    \n                        \n                        \n    \n    \n    \n    \n            \n                    \n            \n            \n\n    \n    \n    \n    \n    \n    <a class=\"breakdance-link button-atom button-atom--custom bde-button__button\" href=\"\/talk-to-sales\/\" target=\"_self\" data-type=\"url\"  >\n\n    \n        <span class=\"button-atom__text\">Contact Sales<\/span>\n\n        \n        \n                <\/a>\n\n    \n\n\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions about Travis CI Discover answers to common questions about Travis CI, the leading continuous integration and delivery platform trusted by developers worldwide. Pricing Builds Company 01 What\u2019s the difference between usage based pricing- and fixed price plans? With our new usage based pricing, you pay only for the number of developer collaborators [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-243007","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.travis-ci.com\/wp-json\/wp\/v2\/pages\/243007","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.travis-ci.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.travis-ci.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.travis-ci.com\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.travis-ci.com\/wp-json\/wp\/v2\/comments?post=243007"}],"version-history":[{"count":38,"href":"https:\/\/www.travis-ci.com\/wp-json\/wp\/v2\/pages\/243007\/revisions"}],"predecessor-version":[{"id":245474,"href":"https:\/\/www.travis-ci.com\/wp-json\/wp\/v2\/pages\/243007\/revisions\/245474"}],"wp:attachment":[{"href":"https:\/\/www.travis-ci.com\/wp-json\/wp\/v2\/media?parent=243007"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}